Stayed here using reward nights. I was pleasantly surprised to find there was a restaurant, bar, and swimming pool all at the hotel, which was nice because main part of Rotorua is not within walking
distance. The hotel offered a shuttle, but we never took them up on it.
We stayed in a two queen bed room. The room and hall we stayed in needs upgrading- carpet was worn and water stained. Bed was comfortable and pillows awesome.
Bathroom was very tiny. It was awkward getting into the shower.
Staff was very friendly and helpful. Really liked the lounge area.
Gift shop had prices compatible, if not cheaper than other tourist gift shops. [Less]