Great experience staying in the IC Festival City - Dubai. Was greeted nicely by the Ambassador check-in Counter who told me that they have special check-in for me on 26th floor and then escorted me
to the 26th floor club check-in. I was greeted with a nice refreshing drink at the 26th floor club check-in area and the process went smooth. The person who was checking me in , Maanz, was very helpful and pleasant to communicate with. My luggage was still with the airline and I was suppose to call the airline and get it delivered. Maanz took care of all of that and made calls and followed up with the airline. I had my luggage in my room by the morning.
The overall stay was exceptional, a true example of Middle Eastern Hospitality. Maanz even gave me drink vouchers to enjoy the lounge as well as Ambassador gift card to spend on SPA and other hotel amenities (I didn't get the chance to redeem the gift card) but I am sure it would've been great as well.
During my stay, I enjoyed the dinning over the pool, breakfast in the club lounge, business center and in room dinning and I must say, everything was exceptional and I will definitely stay in IC next time I'm in Dubai. [Less]