Great hotel, good location, good service. Highly recommend this hotel, it also has a great selection of restaurants.[Less]
A very pleasant 14 day stay. The hotel is situated very close to the Emirates Towers Metro station so getting around is very easy and 2 stops from the Dubai Mall. The hotel staff were very helpful[More] and we had no issues what so ever.
The breakfast buffet can be quite busy especially when there are conferences on, but we did not have to wait at any time for a table. The breakfast bufftet is quite typical, but there is something for everyone.
The pool area is at the front of the hotel so only really gets the sun morning to mid-afternoon. There are about 36 sunbeds but we never had a problem getting a bed or a sunny spot.
Numerous bar and food outlets in the hotel covering all tastes, and we especialy liked the Italian Al Fresco.
To end with on my birthday a large complimentary chocolate cake was placed in our room . This was a really nice touch and very appreciated as it was unprompted and the hotel had not been notified.[Less]
very good experience
Stayed 12 nights, comfortable room, great facilities, fabulous choice of 'internal' restaurants and excellent service[Less]
One night for business
My membership was not recognized and there was no added value even after presenting the card
In addition, I had to wait for my room to be ready instead of offering another room or upgrade
Not an[More] enjoyable membership experience[Less]
great duty manager
the weekend I stayed at the hotel was my second time and the reason u chose this place its 5 star apartments, fast check in & check out , value & location as well
we arrived late at night and we[More] were tired .. I booked for 2 bedroom apartment went to the room and found a DEAD cockroach I called the reception making sure that this room was managed by the house keeping because the atmosphere of the room didn't give me the feeling that it was clean. anyways Mr. Geroge the night duty manager of that day he called personally and apologies and made a quick and smooth transition and he upgraded the apartment to 3 bedroom apartment with a nice view. I really respect his way of managing the issue not only with the upgrade but with the treatment and the next day he called to make sure that everything is ok and if we need anything
on the other hand, Mr. Rubaya the receptionist he came to move us to the new apartment he asked me to pay an extra 40 dhs which is the tourist fees which I already paid it when I check in and he was like oh no its okey if u want to pay now or its on us I was like it was not my mistake. I told him will pay it when I will check out coz I felt there is something wrong when he asked me to pay him directly the 40 dhs on the check out day I went to the reception and I asked if there is anything I should pay they said no everything is covered and the tourist fee was covered from their side.[Less]
Not happy staff
You need to check the management of this hotel as most of the staff seems not enjoying what there are doingat all[Less]
Good Location, Quiet Environment
This was my first stay in this property. Located at a very quiet and convenient location close to metro station as well as tram station. Many restaurants close by to choose from multiple culinary[More] delights.
Excellent breakfast. Overall value for money.[Less]
Professional and friendly staff
Professional and friendly staff, especially the Front Desk team, always smiling, helping and managed by a helpful team.
Thanks to each one of them, from the trainee up to the managers.[Less]
Nothing at all is ok......................................[Less]