The attention to detail of the hotel staff made our stay that little bit more special. We realise it is nothing more than a strange coincidence but the outside wall of our room even displayed our[More] initials ![Less]
Great Location, Spotty Customer Service
I spent a 3-day weekend here on business. The location is perfect; you're close to the Blackfriars & Waterloo Bridges, Victoria Embankment, Westminster, and St. Paul's Cathedral. You can grab any red[More] bus mere steps from the hotel. The lobby was quite nice with 2 on-site restaurants - Chinese & Italian - for the nights you prefer to eat in. My only complaint was the Internet which did not work and the clever desk outlet system which also would not work. I called the front desk several times about the situation and they referred me to the 24/7 help desk. They couldn't help either which meant that I was without Internet access and desk power for 24 hours. That's inexcusable for a business hotel. To their credit, the hotel did eventually purchase an EE external wireless dongle which provided lightning fast Internet access for the next 2 days. Overall, I recommend this hotel for the location, but I'd be very proactive about making sure the hotel Internet works properly.[Less]
Location of the property good is good. Upgrades are a tough task at this poroperty rest things are fine.[Less]
Very clean room. Great staff
By EL Greco
Will stay again. Service was very friendly and the bed was comfortable with decent pillows.[Less]
Nice balcoy view over the river, lovely bed
Nice location, convenient for our purpose. Room well proportioned with very large bed. Cleanliness overall could have been improved on in bedroom and bathroom, the surfaces and corners of the room[More] were dusty which was disappointing.
Food was well presented and nicely cooked although service was very slow[Less]
Clean room only good thing I can say. .
Staff are excellent, rooms and hotel decor are very tired[Less]
exvellent and good value for money. good service and stagf[Less]
We found the staff were very efficient and Catered for our large family's needs. The breakfast was exceptional.[Less]