When we arrived; the front desk was busy with another guest, however she acknowledged that she knew that we were there and while she was on hold on the phone tried to help us also. Suggested places
to eat within walking distance for lunch and made suggestions for dinner and gave pamphlets if we wanted to order in for dinner. Advised which place they liked certain foods better than others. Very friendly staff. We could not get elevator to work, needed key card to get to floors 4 - 6. kept trying, but elevator would not move, a houskeeping staff used her card for us to get to our rooms, I just didnt realize you had to pull the card out, i was leaving it in.
Breakfast is usually always good at a IHG express. I love the pancake machine. The only problem we had was the gravy for the biscuits was empty when we arrived and it took over a 1/2 hr to get it replaced. All other foods were replaced quickly. But had plenty to fill us up. Love the rolls. The breakfast is what draws us to look for a Holiday Inn Express as a place to stay. [Less]