Poor accommodations and Customer Service!
The room which was in a Holiday Inn rewards floor had a horrible odor. Eventually they offered to change rooms after one am after calling down several times and not getting an answer. Keys for a
new room were brought up and handed to us, but no assistance offered to help transfer luggage to the new room. Discussed it with staff at check out who apologized, but no follow up by Holiday Inn staff. Poor room accommodations and customer service. I will never stay at another Holiday Inn again. [Less]
Business stay at Holiday Inn, Dedham, MA
I stayed for 9 nights for business. Great staff at check in. Although I requested a refrigerator and microwave, neither were in the room at check in. I was able to get later after a second
The exterior needs some improvement. Lots of trash in the landscaping.
My room was very comfortable, great beds and pillows. [Less]
The hotel was very comfortable and the mattress was the best we have ever slept on. It was a convenient location for the mall across the road, but a little difficult to find.