I was looking for a hotel near Six flags as well as the basketball hall of fame and this Holiday Inn was less than fifteen minutes from each and located right off the highway. The staff was friendly[More] and the pool was great. The building is older but the rooms were clean, spacious and comfortable. The pillows and mattresses were very good. I would return in the future.[Less]
We always stay at this Holiday Inn when we attend dog shows at the Big E. The front desk staff has always been outstanding and accommodating to us. I feel like it's my "cheers" when I enter the[More] lobby to check in. They are very friendly and efficient. Cynthia is my favorite!! She always has a smile on her face! She is a definite asset to the Holiday Inn.
The room was spacious and clean and the bed and pillows were very comfortable. The only thing I would change is there is no mirror on the bathroom door in the room we stayed in unlike all the other rooms we've been in at this particular hotel. The brackets are there but there isn't a mirror.
The biggest negative was our room service in the am. We ordered omelets and toast with butter and jelly, I specifically asked for butter and jelly for the toast.. The omelets were delivered timely but they were burnt on the bottom and extremely dry. The meat in the omelet was burnt/dried out so badly it was like eating jerky. My husband ordered sausage and I ordered ham...we didn't know which omelet was which because the meat was so badly dried up...there was no difference in the taste. The toast was completely dry and there was no butter or jelly on the tray so it was not edible. Very disappointing but we didn't have time to have them make us new ones. The only other negative is the fruit flies are back in the bar area. The fruit flies were really bad last summer/fall and it appears they are making a come back. This is just gross especially when they fly around you when sitting at the bar. If you look at the wall on either side of the bar you can see them just hanging out. The new bartender is OUTSTANDING however and that is the reason we deal with the flies. She is incredible and can multi task accurately!!! She is wonderful!!!!!!! She needs a raise!!!!!![Less]
Always pleased with my experience
My only problems were unusual- the internet on Sat afternoon was quite slow- probably due to the number of users(lots of teenagers). They are doing a better job at keeping the nighttime noise levels[More] under control.[Less]
Great Staff Nice people clean and they make feel comfortable[Less]
Housekeeping needs better supervision.
Note my earlier comment. The front desk manager assured corrective action, but did not supervise and the same poor Housekeeping happened two nights in a row.[Less]
clean and comfortable
Based on the mixed reviews I saw before my stay, I almost requested that my office book a different hotel. I am glad I did not request the change without giving the hotel a chance. What a pleasant[More] surprise. The room was much nicer than I anticipated and the hotel was undergoing extensive renovations. I would stay here again.[Less]
By Richard 217
I couldn't be more happy with every aspect of the staff and my stay at the HIE.Everyone was so friendly and helpful. It was a pleasure to stay there. I highly recommend this hotel.[Less]
Always a great night of sleep here.
Clean comfortable rooms. With friendly staff. The breakfast is a good way to start your day.[Less]
I liked it
I stayed overnight before participating in a motorcycle race, and we both enjoyed the stay, and we both left feeling rested, and like we chose the right place to stay.[Less]