Stayed at the Holiday Inn Downtown in Rochester, NY on 9/12/17 to attend the Bob Seger concert at the Blue Cross Arena that’s just 2 blocks away. Checking in at about 6 PM was slow. Only 2 people
working the counter and a couple times a check-in took about 10 minutes. During a big event at the Arena, they should have had another working the counter (they only have 3 terminals at the check-in counter). My personal check-in only took about 4 minutes.
With my $4 parking tag in hand, I entered the Holiday Inn parking area, which is all on the ground level. I followed the arrows and drove through the “covered parking area”, and past a limited number of “uncovered spaces”. I came out of the covered area right where I started. All the spaces were occupied.
So I see this large sign with an arrow saying “Additional Parking EXIT with an arrow pointing to the right. (see photo) I followed the arrow that went under the covered parking area, with no spaces, and came to the EXIT, so I turned under the covered parking area again and came out once again where I originally started. Looking again at the sign (see photo), I notice a “non-descript” open garage door entry so I entered and find myself in a parking garage beneath the sign. I entered and find a parking space quickly.
The next morning, when retrieving my car, I see a uniformed attendant patrolling the garage. I said to her “this is part of the Holiday Inn parking area, correct?”. She said no, it is a City of Rochester parking facility, called Genesee Crossroads Garage. I told her I didn’t know that. She said, if you have a Holiday Inn parking tag, present it at the EXIT and I won’t have to pay the normal fee, which I think she said would be $10. She said that during “large events” Holiday Inn and the City Garage have an agreement to use the Garage (which has 4 levels; ground level and 3 levels underground) for its hotel guest parking. I didn’t ask, but I surmise that when there isn’t a large event, the “non-descript” garage door is probably closed as the overflow parking would not be necessary. She had pointed out the normal Garage entry that was down at the end of the garage at Corinthian Street. (The Exit is at the other end, on to Andrews Street, which is also an entry to the Genesee Crossroads Garage.) Do an internet search for: City of Rochester Parking to locate their website.
The Check-In staff at the Holiday Inn should advise its guests when the “non-descript” entry to the City’s parking garage can be used. This would prevent guests from parking on the sidewalk like I saw when I returned later in the evening.
Other than the Parking situation, I was very pleased with my room and the hotel common areas. The room was clean and nicely appointed, with plenty of hot water, and mini fridge. However, the free Wi-Fi did not work in my room (Room 583). They had given me the Wi-Fi password when I registered, but my phone said “No Internet Connection” for the Holiday Inn Wi-Fi.
I will stay there again, if the price if favorable. [Less]