After driving from Chicago and dealing with several construction delays we were exhausted when we reached the hotel. But our attitude quickly changed thanks to the friendly, welcoming clerk at late
evening check-in. (Wish I had kept his name to give him the credit he deserves.)
We mentioned we needed to leave early in the morning and were pleasantly surprised when he offered that the complimentary breakfast starts at 5:30. What a godsend!
We had a choice to stay at a nearby competitor or Holiday Inn Express. The competitor's phone was answered by a automatic system with multiple layers before you could talk with a person. The night clerk at Holiday Inn Express answered the phone on the second ring. The choice was easy! [Less]