I have stayed at this hotel close to a dozen times, over the past 18 months. It has had some rough moments, but each time I encounter any problem, it was diligently taken care of by management. And
with each stay the problems seemed to become non-existent. I attributed it to a learning curve.
But my most recent stays have been beyond any expectations I could have had for this level of hotel! The rooms have been consistently great! The location, to downtown Rapid City is almost within walking distance. It is a short drive to a great cafe (Pure Bean), and to many great restaurants. The drive to Mount Rushmore, and Custer State Park is less than an hour - both easy day trips. Badlands National Park, and Wall Drug, could both be done in a day, as well, but with a bit more driving.
What I find MOST amazing about this hotel is the food! The restaurant, and bar menus are exceptional in their choices, and the quality of the food is the best of any hotel I have stayed at, of this level, and even higher.
This is my "go to" hotel anytime I am in, or even just passing through, Rapid City! [Less]