This is a beautiful property. Absolutely loved the center "village" look with the koi ponds. The staff was unfailingly warm and friendly, some of the nicest in any hotel at which I've ever stayed,
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and I am talking about the front desk, housekeeping, and restaurant personnel.
Great omelet at the hotel restaurant. I would have liked to dine there again but time and other activities did not allow.
Some minor "first world" issues that threw me a bit. First of all, I use the in-room coffee machine, so it bothered me that cold water doesn't come out of the bathroom tap. I always have had it in my head that you should make coffee with fresh, cold water, but the water that comes out of the faucet is never cooler than "tepid", even after running it for a few minutes. That's probably a plumbing issue for the whole building that won't be easily resolved, and is not really a big deal. It would not stop me from returning to this hotel.
The other problem was a combination of the room temperature not responding to adjusting the thermostat and that the blanket on the bed was not warm enough. I was freezing! The thermostat read 68F, which is usually TOO warm for me, but the room was cold, so I turned it up to 70, but it never got any warmer. I suspected that the thermostat was actually just there for show but not really functional. It would not have been a problem except for the fact that the bed is made up with a sheet, a very thin, lightly quilted-style sort of comforter not much thicker than a couple of sheets, and another sheet placed over the top. I had trouble sleeping at first between the cold air in the room, which would have been OK if I had a warm blanket, and the lack of a good bed covering. Since the oddity in all IHG properties is that the least expensive room means two queen beds even if only one person is staying, I pulled the blanket off the unused bed and added it to my own, finally enabling me to be warm enough to sleep.
It was just weird. I've been mostly staying in Canada and am fine with cooler temperatures, but I was a lot colder in Albany than I usually am in Ontario despite the heat during the daytime hours the days I was there. If I return to this hotel, I'll try to remember to bring an extra blanket with me.
Despite all that, though, it is a good hotel and beats the Holiday Inn Express near the Interstate that I've stayed in previously. [Menos]
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