Holiday Inn Melbourne Family Hotels by IHG
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Melbourne Family Hotels

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Featured Melbourne Hotels

Choose from our kid-friendly hotels in Melbourne for your next family vacation. Free Internet and kids Stay and Eat Free at Holiday Inn. No matter what brings you and your family to Melbourne, there's a Holiday Inn® brand hotel that has something special to offer. All of our Melbourne family friendly hotels provide a distinct experience built to make your travels better. Work and play rarely mix this well. Free high-speed Internet access, meeting facilities and our service make business easy. But there's something about our hotels that will make you want to unwind and take some time for yourself. Maybe it's our family-friendly feel, our great restaurants and bars or just the inviting refreshment of a sparkling pool. No matter why you're visiting Melbourne, you'll be glad you are.

Latest Melbourne Hotel Reviews

Average Rating for Melbourne Hotel
(4.3 / 5) of 2645 reviews
Great hotel but repeated serious issues with billing
By PlatinumPriorityClubGuy
I experienced two issues with billing, one serious and one giving all appearances of fraud: 1) I was charged breakfast for 2 days even though I had breakfast at the hotel only one day, necessitating [More] me to request to have the extra charge removed ... unpleasant but got resolved ... I gave the front desk employee the benefit of the doubt 2) more seriously, at checkout, I paid part of my bill with cash, and the check out employee entered an incorrect amount for the cash I paid, folded the receipt and placed it in an envelope, may be assuming I wouldn't bother to open it and see the discrepancy, resulting in a AUD $100 overcharge. I had to return to the checkout desk and have this corrected and a AUD $100 credit be placed on my credit card ... while my taxi was waiting with the meter running. It appeared, true or not, that the check out employee would have directly benefited from the overcharge had I not noticed it ... very annoying and unexpected from a 5-star hotel in Australia. Going to an InterContinental, I would expect accurate billing without extraneous charges necessitating complaining at the front desk, and definitely without bazaar-like errors in entering cash amounts. Not sure how IHG/InterContinental can make this up to me, a Spire Elite customer. [Less]
Great room excellent stsff!
By Taebee04
We had a most enjoyable stay and would highly recommend the hotel. [Less]
The Intercontinental - a Gem
By Dct2047
The team at the hotel go above and beyond - Kishor is an asset beyond description to the hotel, his customer service skills aligned with friendly demeanour and attention to detail is unsurpassed. I [More] feel like I am “going to my home from home” every time I visit. Overall, in my opinion, a hotel without peer in Melbourne. [Less]
Warm welcome and great service
By sisfied customer
a most comfortable venue to chill out at in between social engagements. So accessible to all forms of public transport. [Less]
Great Service
By Cliff_62
All of the staff are friendly and helpful. The beds were a little on the hard side for me and the pillows were also hard and lumpy. The bar could also do with more variation on their beers. The [More] restaurant meals were very good and also a reasonable range of wines available. The overall stay was good. [Less]
really comfortable ideal location restaurant awesome
By mark302
Absolutely enjoyed the stay perfect location for walking around. [Less]
Always a pleasure
By Tom B B
Always very friendly staff, great room, excellent location [Less]
Excellent customer service
By Adam1973
I am a frequent stayer at IHG hotels around the world. I have spent many nights at the Crowne Plaza Melbourne. I must complement the team on their customer service on this specific occasion. Firstly, [More] I was met by Grace on check-in who was extremely professional and conducted the best check-in experience I’ve ever had. While others will read the profile and still ask questions, Grace read ahead of the information and confirmed my preferences, with statements instead of questions, making the experience much better for me. Likewise on check-out, I was served by Holly who was again very professional. However, on noticing that I had not used my free drink voucher during my stay Holly asked me if I would like a coffee to go. This consideration was over and above the usual service I receive at hotels globally. Finally, and as usual for the last number of years that I’ve known him, Stan provides that warm welcoming greeting by name and excellent customer service as the Concierge on arrival. The customer service I received during this stay was second to none. Thank you Grace, Holly and Stan. [Less]

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