Front desk staff are freindly, efficient and knowledgeable. I was offered membership because I have frequented Holiday Express in past couple of years, and accepted after staff explained reward
Waitress excellent, breakfast delicious, hostess not up to standards that she should be.
I truly felt uncomfortable when both hostess and waitress said what was included in breakfast options we paid for at check in, then they both said" gratuities are not included".... I always tip good service and was just really surprised to be told that..inferring I must tip. I left waitress $5.00 because she was awesome, not because I was told it wasn't included.
Overall good stay abd I'll be back.
One unckeanly item in room. I had to hunt for bliwdryer...it was behind towels under vanity and was very dusty. [Less]