The hotel is very clean and I had a very comfortable stay. However, while the staff is able to answer all queries you may have, they are not particularly friendly or forthcoming with the information.
I had to specifically ask for the schedule for the airport shuttle. When the staff finally gave me the schedule, I was not told I needed to buy a token for the ride to the airport. So, if you don't ask, they seem willing to offer additional info. [Less]