This was my first time in Mexico City and our Concierge, Monica, did as much as she could to help us learn the city. The staff spoke excellent English (my Spanish is awful) which really helped. We
were there over Holy Week, and the restaurant staff were kind enough to call and tell us there would be no alcohol available in any restaurant for the final three days of our visit, and recommended other dining establishments. The service was thoughtful and courteous, without being overwhelming.
I would recommend this hotel - it is super close to a massive shopping mall (which I was going to miss, but am glad I didn't) so even if the weather is bad, you can spend all day there checking out all six floors.
Kudos to the Intercontinental Staff. [Less]