- the room is spacious
- the whole hotel is clean from the lobby to the dining area up to the room and bathroom.
- the concierge are helpful on our questions about local directions
and they even have tickets to the tram/busses
- we requested for lotion, shaving kit and sleepers and they sent them to our rooms immediately though in some hotels they are in the room already.
- the hotel was able to accommodate our request of king size bed.
- we requested to give us to natural waters instead of sparkling water and they was able to address that request on my whole stay there.
Things to improve:
- I wish the hotel leaves a lotion as part of the bathroom default set since Poland is a dry place especially during winter so that we don't have to ask for it everyday.
- I wish if there would be a bathrobe available for use.
- I wish the staff in the dining area is more engaging and smiling like what I experience in Holiday Inn Kingston that makes me feel comfortable in the morning during breakfast. [Less]