The customer service was variable at the front desk. One of the receptionists was very good but the one who checked me in did not even bother to ask if I wanted points or drink and snack. I was
upgraded to club room but was not allowed to use club lounge even though comments from previous guests indicated that they were allowed to use the club lounge when they were upgraded. The billing was done wrongly but was thankfully sorted by the duty manager.
On the positive side, the room was excellent with desirable interior deco. The ambience and foyer to the club rooms was very good. Although the swimming pool, sauna, jacuzzi and steam room were off site, I enjoyed using them to unwind after a busy day.
The food was OK [Less]