Good customer Service, Good location
We stayed at Lancaster last Friday and had a couple of issue but the Customer Service was wonderful. I chose to return on our way back to Scotland from my children Half Term holiday to the theme
parks in the England.
I so glad I did rebook with Lancaster Holiday inn, the young lady who check us in was very polite and very helpful. We had been upgraded as a Spire Member however there was an issue outwith the control of the holiday therefore I can fault them for this. the room my wife and I was given was wonderful and had a connecting door to our children room (Twin) room 116 & 119. if you are a family I would try and get this room very large room and has a king size bed a Single and I think a sofa bed.
The staff in the restaurant was wonderful and very help in the evening and morning.
We used the swimming pool this time and no issues great for the children to relax including our self from a busy week.
Thanks again for a great night and will return. [Less]
Good location, value for money, bad breakfast, not very comfy bed/pillow
value for money,
Swimming pool is a plus,
not very comfy bed/pillow,
Internet speed slow,
As a single lady traveller, I feel safe at this hotel, the staff were friendly, and this hotel accepted my dog with no problems.
The bed and pillows were comfy, the bathroom was extremely clean, and
the breakfast was more than ample. [Less]