The rooms that we had were a little tired and dated but were clean and comfortable.
It was a Sunday and many of the staff that we met were labled as 'trainee' which explains the lack of normal
club member welcome and maybe the response to a not properly working TV problem that my elderly mother experienced together with needing to run water for extended periods to get warm water.
Dispatching a barman to my mother to fix her TV did not end up with a fully working TV set. I did feel that the price we were paying for her should mean that all facilities in the room work properly.
Being told at check in (without having been asking) that bar service would close at 10:30 was an eye opener for residents in a hotel. Something similar had happened to us previously at this hotel and the management hasd replied that night staff would always see that drinks were available if wanted. The staff don't seem to be aware of this.
Despite the niggles, we have stayed here several times in the past and will do so again, seeing these issues as resolvable. [Less]