Loud room and no water overnight.
No water from 10 pm until 7 am?? Having no running water overnight was horrible. I was stomach sick (clearly not your issue) but this was not a nice way to experience the evening, Plus no shower in
the morning before attending a conference was disappointing and really unacceptable. When people are traveling for business, it is unlikely that they will have a morning of leisure in which to shower later in the morning.
Even though we reserved 2 King corner rooms, we were not given corner rooms. Upon questioning the receptionist advised that we had been given upgraded rooms. This was not offered or discussed upon check in and we were not told what the upgrade was.
The rooms were very loud from the street noise, even though we were on the 16th floor. Perhaps some sound proofing on the outer wall?? The actual noise from the interior of the hotel was minimal.
Overall the front desk staff was very courteous and helpful, it would have been nice to understand why we were not offered the rooms we reserved. [Less]