I was in Bloomington due to a death in the family.
I had originally booked an early arrival with another hotel in the area because it was a little cheaper than Candlewood Suites. Unfortunately,
when I arrived, they did not have a room available for me and I wouldn't be able to check into a room until 3:00 that afternoon. Of course I was in panic mode. After being on the road for 4.5 hrs, I needed to shower and run out the door to attend the Funeral service.
I cancelled my reservation right then and there, jumped onto GPS and it took me to Candlewood Suites. The General Manager, Cyrus, was 'johnny-on-the-spot' for me. Although a room wasn't available at the moment, he got the staff on it immediately and had me checked into a room within a half an hour. What a life safer.
Thank you so much for going above and beyond under my unique circumstances. [Less]