I was disappointed with this property this stay. I do need to mention two people who gave exceptional customer service, Rachel and Mike. Great representatives of the hotel. However, things go
downhill from there. Two of the four nights there was no coffee available, and the front desk person seemed more interested in CNN than helping guests. The pancake machine was broken, which it also was the only other time I stayed there. We had two rooms, one of which was musty.
We stay at Holiday Inn Express because of the consistent experience we receive. This property did not live up to that expectation.
Did I mention that Rachel and Mike were great? [Less]