The staff was very accommodating and friendly. The front desk was very courteous, housekeeping was responsive to requests and the people at the restaurant (and hotel in general) were respectful to
me and my family, which is one of the most important things that I can have with a hotel experience. For the most part, the hotel was updated, clean and comfortable. You could tell it was an older building though. You may want to consider bringing your own entertainment because the the quality of the television programing was lacking, especially for my children during our down-time. The location was a big plus, having the convenience of the public transportation into the city and many restaurants within walking distance was perfect.
We were on an upper floor and were pleasantly surprised to be able to see some iconic New York buildings. [Less]