Great service at night.
We were traveling across the country and needed a place to stop for the night. Normally we stay at a competitor brand’s properties, but all of their properties in Albuquerque were booked. Also being
IHG members, we decided to give this property a try. We were pleased with our decision. We arrived late at night and the front desk lady was very kind and professional, despite the fact that she was busy— phones were ringing constantly and people kept buying from the pantry . As a woman who once worked night audit herself years ago, I was disappointed that this young lady would be staffed alone on a busy night. Perhaps management did not anticipate the occupancy to be so high on this particular evening.
The room was clean, spacious, and the beds were comfortable. They were so comfortable we overslept and missed breakfast. We were rudely woken up in the morning at 10:00– even though we had a ‘do not disturb’ sign on the door. Upon checking out, we handed the keys to two very annoyed/dour faced ladies. There was no "thank you for your stay" nor did they inquire about our stay. Perhaps the night audit lady needs to train them on customer service… [Less]