I was very impressed with the staff at the HIEX in Brooklyn. I typically choose "other" properties, but fortunately, none were available for this trip. I am on the road 5+ days/week and have had the
full range of experiences in respect to my accommodations. I will say that from the moment I walked into your hotel, I was made to feel at home. The very first indication I was a welcomed guest was a personalized note waiting on me at check in. I regularly get water, and on occasion, a snack, but never a hand written note. This is the type of extra touch that encourages customers like myself to prefer one brand over another.
I would like to send a special thanks to Joseph, who was manning your front desk upon my late arrival. His appearance, demeanor, and communication skills were at the top of the list for my best overall initial impressions with hotel staff members. His professionalism and commitment to service were clear immediately. I have had many people tell me that if there is anything I need, they would be glad to help. In many cases this is an empty promise. Joseph meant it, and followed through. I requested a fridge for my room and within 5 minutes one had arrived (and I understand this to be often difficult, especially with such a late check in). He was also happy to help me with dining and commuting recommendations, as I am unfamiliar with the area.
Because he had been so helpful and friendly, I spent a short time speaking with Joseph and discovered that, like myself, he is a veteran. Nothing makes me more proud of an organization than its willingness to provide US military veterans with the opportunities necessary to be successful. Often we are overlooked because of the lack of congruency or transferability between military training and civilian jobs.
The bottom line here is that I have never felt as welcomed and taken care of as I did at your hotel, and as a result, I will consider your brand first when making my business travel arrangements going forward. Great job Brooklyn HIEX, and great job to Joseph for hitting a homerun for your team!! [Less]