Friendliness of staff.
All staff that I came in contact with were respectful, kind and helpful. Upon checking in and entering my room I noticed there weren’t any towels and I went down to the front desk and requested
some. The manager was so apologetic which I appreciated but I told him it was really not a big deal. Also, when some on staff found out my reason for being there they offered their concern for my family, especially my sister who is a patient at the Cleveland Clinic. [Less]