For the first time in many years at a IHG property, I was very disappointed with the reception my wife and I received here. The receptionist looked as though she had just woke up (only 8:00pm) and
was as insincere as I've ever witnessed at the desk.
As a platinum member, it is customary to offer if available, an upgrade. No mention whatsoever by this receptionist, so I asked and got a simple "No" as my answer. I asked: "Are you full this evening" and answer again was "No", but the next evening they were.
Not used to this type of treatment at IHG properties! [Less]