I booked through IHG and booked for a group of gymnasts, I booked family rooms and paid for them online, I then received a call to say that the hotel had no family rooms available even though that's
what I had paid for. I then had to change the booking to twin rooms, which proved to be quite a lot more expensive as I had to book 2 extra rooms for 5 nights as we couldn't put some of the boys into rooms with girls. It came to over an extra £700 which is a lot of of money when you are trying to keep the price down for families.
There were also taxes to pay once we got there for the rooms which cost over £100 which we were not aware of. [Less]