Unfortunately we were not visiting for vacation purposes, our home had flooded and we checked in at 2 am exhausted and frustrated.
Claudio (if I remember correctly) from the front desk was
amazing. He was genuine, empathetic and accommodating. He was just the person that we needed to help bring a little bit of positivity to an otherwise horrible night. He went above and beyond to try to make sure our unplanned stay was enjoyable and easy. This is the kind of service I would expect from a 5 star hotel. The customer service world needs more people like this!
At breakfast our server was warm and welcoming. We came to the buffet quite late, at a time that I'm sure she was just ready to start packing up, but she was warm and welcoming regardless. I believe her name was Reyenne, and she was so thoughtful with her service with little touches like providing a travel cup for me to take coffee with me when I left.
Thanks so much again to all the staff! I will definitely recommend to my friends and family. [Less]