This is on of my favourite hotels in China and have stayed there many times and taken other westerners there. I once stayed there for about 3 weeks straight.
On this occasion I was a little
disappointed as there was a large conference on and the friendly staff needed backup. I waited 25 minutes for a coffee in the lobby, because the single staff member was trying to serve too many people by herself. A toilet on the ground floor was out of hand towel paper and hand soap for 2 days which I reported to reception and they immediately fixed the problem.
Usually breakfast is fantastic, but due to the conference, the food supply and choice became limited.
Smoking near food during happy hour should be prohibited. But as I said this is one of my favourite hotels in China and put down the above issues due to insufficient staff during the conference.
I would still highly recommend this hotel and I will be back soon.....but will check if there is a large conference
on before I book!!!!! [Less]