Wonderful Service. We will be back!
We haven’t yet checked out of Intercontinental Semiramis in Cairo, but I felt compelled to send you this email straight away.
We have had the most exceptional time in Cairo. Yes, the city is
wonderful. Yes, the pyramids are awe-inspiring. The real gems of Cairo, however, are the staff at your hotel. We have found a new home at the Semiramis, and we will tell all of our friends home and abroad.
My husband and I live near Abu Dhabi. His relocation for work means that we no longer see my children. We reunited in Cairo for my daughter’s 30th birthday and we were treated like family from the moment we arrived.
All of your staff is amazing, but we wanted to write about a few exceptional individuals in particular. In the morning, we are greeted with newspaper, fresh coffee and juice, and smiles from Ramadan, Hany, and Bahaa. They ask about our adventures in Cairo and really go above and beyond to make our mornings wonderful. In the evening, we head out to the 4th floor and watch the sunset over the Nile and talk with Hassan about Cairo. From the first night, Hassan treated us to Arabic lessons and advice about Egypt. On the night of my daughter’s birthday Hassan and Emad organized a special birthday surprise. They have welcomed us like family and continue to share their beautiful city with us. We will miss them so much!
A huge thanks and much love and affection to all of you, especially the above-mentioned staff for the wonderful, lifelong memories of a once-in-lifetime trip. We will treasure this time forever!
The Horvath family
Toledo, Ohio USA & Ruwais, Abu Dhabi UAE [Less]