Had an excellent stay at holiday inn Mumbai. Staff are very friendly and polite. The consistency in services calls for good training. We enjoyed the services at the breakfast buffet by mehul the
restaurant manager whose details to our requirements were extraordinary. He made sure we were taken care of every single day his eye to details was amazing. All the staff Paul, vaibhav, vineet, sunny, dhanyshree and many more. The banana cake made by satish the chef is outstanding it is just too perfect. The front desk staff priyanka who assisted us and rectified some hiccups during our stay, akshay the ever smiling, Zararr and the concierge Ajay were all very helpful.
The location is very congested but the the metro runs just at the doorstep of the hotel and goes east west which was convenient. What we missed was the hand sanitation station in the lobby and pens in the room. The housekeeping was not consistent and some elements in the rooms were not functional but was dealt with swiftly. Overall a very satisfying one month stay would highly recommend this hotel for its value for money but mostly for its professionalism and courtesy.
I think mr Jha has done a fabulous job in training and bringing this hotel to this status of professional [Less]