I am a world traveler and I stay in hotels regularly in many parts of the world. I rarely write reviews but this hotel's service was so beyond ordinary that it deserves to be mentioned. From check in
to check out, the service was outstanding. Each and every employee appeared to genuinely enjoy their job and made every possible effort to ensure our stay was just not satisfactory but exceptional. We were initially given a no smoking room on the 10th floor but unfortunately that floor shares space with a banquet room that does permit smoking. The hotel was fairly full so we went to dinner and they promised to find us something better. When we returned we had been given a Japanese style room on the 15th floor. These rooms combine the elegance of a Japanese ryokan with that of a western room. The room was exceptional in every way. However, when I look on the IHG website, I cannot even find these rooms mentioned. Breakfast the next morning was another surprise. Unlike other IHG properties in Japan (I have stayed in three Crowne Plazas), breakfast here was actually special combining both Japanese and Western cuisines, even including quality sashimi.
The hotel may not have all of the facilities of a five star but the level of service and dedication of their employees is so much better than any other IHG property that I have stayed, that I felt obligated to write a long review! I could write more but by now I think I have made my point. [Less]