I stayed at this hotel for seven days and it was a great experience. It is in the quieter part of Macau, away from the major casinos, and that was great. And the hotel does not have a casino, which
made it even better. I love the hotel, it is nice, modern and clean, with a big, warm swimming pool and with convenient shuttle services to the ferry terminal. From there you can take the shuttles to the big casinos if you want. I went out to eat pretty much every meal and loved the neighborhood restaurants and eateries. I found out people are a genuinely friendly.
The best part about the hotel is its superb staff. Everyone was great but I have to acknowledge 3.
Francis at the front desk, who always greeted me with a big smile and showed us how to take a local bus to some of the sightseeing spots in Macau.
The lady who cleaned my room was great (I did not think it's appropriate to ask her name). Not only did she clean my room perfectly, but twice she found the watch I thought I had lost.
Finally, when IHG Reward Club found some technicalities to deny me the points I should earn for my stay, Loyalty Manager Andy Wang went above and beyond his duty to immediately email IHG people to explain the situations and helped me get my points.
It was the best customer service experience I have ever experienced.
So overall, the Crown Plaza Macau is one of the best hotels I have stayed in and I will definitely stay there again if I go to Macau. [Less]