Excellent staff at the hotel! The front desk staff were extremely helpful with answering questions and helping to secure cars with drivers for us. The car service was excellent with responsible and
helpful drivers who helped us a lot especially with my elderly parents. One of the drivers that we had went an extra mile for us when we had to pay a visit to the emergency room for stitches, and helped us with the hospital administrative matters, stayed with us throughout and sent us safely back to the hotel, way beyond his working hours. The housekeeping and maintenance staff were also very responsive and appeared much faster than we expected after we called them. And finally, the location of the hotel is excellent. It's right across the road from the main walking street where there's tons of restaurants, shopping and also one of the location for ice sculptures.
The only downsides are that the rooms that we had could use some renovation as the furniture and finishes were quite old. The rooms' lighting were also quite dimmed and could be brighter. [Less]