We have just finished two weeks here (using points) and have another two weeks ( using money) to go .
The thing that stands out the most is the hotel team.
In Housekeeping the supervisor
/manager ( forgot his name) is excellent and is always checking on me and addressing me by name. Both Lilumiaha and Hridoy and other housekeeping team members assisgned to our room go above and beyond in professionalism and friendliness. Our room is always spotless .
The breakfast staff knows our "usual" requests and is always prompt with our cappuccino and carrot juice. The breakfast buffet is plentiful and the made to order waffles and omelettes are especially appreciated by my husband. Be sure and try the waffles! They are so good they don't even need syrup.
The front desk and bell staff are very accommodating and friendly. I am always greeted with smiles and hellos and always by my name
Rooms Service is prompt and the food is always hot. Our menu favorites are the Arabian Barbecue Platter and Assorted mezzah. The lamb kofta is so good that could have it's own menu item . They have accommodated us in letting us order that by itself.
My only wish is there was an ice machine available in the public hallways. It's an American thing I know ( we Americans love our ice) but it's so nice to get it yourself instead of calling room service for ice. That's my issue- I hate calling and bugging someone just for ice. They are always very nice about delivering it.
The gym is available for women from 8a-3pm Sat- Thursdays and this is the only hotel in Yanbu that has this option. My husband and I are partners in our consulting company and travel together for almost all the jobs. Saudi can be a challenge for women so having the gym is a bonus. I always felt welcome in Saudi and even more so at this hotel.
The hotel is securely guarded and there is a convenience store and a fast food restaurant outside of the hotel entrance. An extra bonus for those of us on long stays.
As I write this it's 3 weeks down and 1 to go..... but the service keeps getting better. [Less]