We arrived at 3pm and bearing in mind check-in was from 2pm we had to wait for more than an hour to access our rooms and see had to keep checking with reception, I think they forgot about us. We were
upgraded to the executive floor but the family room was 2 single beds and
a sofa bed so as we had a 15 yr old girl and 18 yr old boy we had to take the sofa bed, it wasn't comfortable at all! There were not enough towels for us all we had to ask for more. The paint was bubbled, flaking and chalky under the window, we had to be careful not to lean against it. The lady in the executive lounge did not seem to know how to work the coffee machine, she seemed very inexperienced and she wasn't very friendly with us but was with other guests.
All other staff were really friendly and the use of the executive lounge was fantastic for us all to relax together. [Less]