Crowne Plaza Bursa is a wonderful hotel which puts all North American Crowne Plazas to shame.
İn the U S., Crowne Plazas never greeted me or thanked me for being an IHG-Platinum member, let alone
giving me an upgrade.
On the other hand, Crowne Plaza Bursa upgraded us to a club level room and gave us complimentary lounge access even though the hotel was very busy and booked out. During our stay, they sent us a welcome gift TWO times. The hotel staff was extremely generous and caring. The food selection in the club lounge was amazing and substantially superior to the ones offered in North America. The fitness center was also very good with tons of equipment.
We are very grateful to the generous staff of Crowne Plaza Bursa, and I would give this hotel six stars out of five if possible. All North American Crowne Plazas should learn proper hospitality from Crowne Plaza Bursa. [Less]