The staff at Dumfries HI were fantastic. As someone who works in customer service I have high standards... The staff here exceeded these!! They went above and beyond. They welcomed us to the hotel as
if they were welcoming us to their own home, i they made the atmosphere friendly, relaxed and safe (when staying away with small children, I find this important) Debbie at reception remembered our children's names and enagaged with them when ever she saw them (and even had lollipops!)
Aswell as the hotel being set in the a gorgeous location the hotel itself is lovely.
Thank you for a lovely stay, we will be back. [Less]