The hotel property is one of the best I have lived in- the location, the view, the design etc. But one major problem is the breakfast buffet.
For the 9 days I lived, the breakfast was exactly the
same. We got bored of the breakfast. There are a lot less options if compared to other IHG hotels. There are no asian food or arabian food. There are no proper main course. I would recommend to bring in more variety to the breakfast in order to keep it enjoyable for the guests. Another problem is that the room service staff doesn't supply the amenity kits properly. We had to call the room service to ask for dental kits and other toiletries. Our bedsheets weren't changed until the 7th day of our stay when we called the room service to change it. Overall, it is a great hotel and can be a major asset for IHG in a bustling city like London. [Less]