We received a warm welcome on our arrival and were able to access the room early which we appreciated.
The room was very good and on a higher floor near a lift as requested,
The room was spotless
and we loved the large towels!! We always appreciate a room with a sofa bed so that we can sit and read in comfort.
The only downside was the noise at night from the nightclub opposite which did not close till 5 am. Not too bad with the window shut, but I always need a window open at night. As I have already mentioned, maybe Gold/Elite customers should be given rooms at the back of the hotel?
I appreciated being on the 6th floor but the noise was terrible especially as they were leaving from 3pm onwards. Therefore I had to rate the sleep quality as poor which was a shame. But we loved our visit to Hull and will be using Holiday Inn/Express again as we have for many years now. [Less]