This hotel is ideally located for business or leisure. I found the staff very friendly and willing. However, I was surprised at the FOA's response to my request for a bath robe- " the hotel doesn't
provide bath robes or slippers". Being a regular user of HI, I do know that these are provided on request, and placed in rooms of higher category! I asked the Floor Supervisor who happened to be outside my room and she got me one.
The waiter in the restaurant did not advise me about the 241 on wines. I overheard a waiter offering this to diners immediately behind me. Following this a 50% reduction on my drink was offered straight away. The following morning breakfast staff were great and offered a choice of breakfast, even outside of the menu. One of them observed that I had a bottle of water and even offered to refill it!
Please do not reprimand any staff, but do train them
Apart from the above, my stay was good. [Less]