The staff at this hotel were exemplary from the lady on the front desk to all the restaurant staff to the lady on duty at the swimming pool, to all of the staff cleaning and organising the rooms.
Each and everyone went out of their way to ask about our day, to interact with the children and to generally go about their work in a cheerful and efficient manner.
The restaurant and lounge area was very inviting and we had two fairly decent meals although I thought the food was overpriced, 12 pound for mac and cheese is a bit steep!
My biggest complaint was the rooms, we had a family room and the sofa bed was literally like a brick, one of the beds was nothing more than a bed frame with a sheet on it, our 13 year old ended up with backache for over a week after our stay. The rooms in general are in serious need of an update, they are old, small and fairly shabbily decorated and for this reason only I would be reluctant to recommend to friends. [Less]