Overall my stay at the property was a positive experience. The staff was polite and helpful and my room was comfortable. I especially appreciated the "black out" curtains as well as how soundproof[More] my room was.[Less]
Ed @ OAK Airport
By Ed @ PHX Airport
The staff is always friendly and efficient.
Property is clean and quiet.
Best stay in East Bay
Better than expected
Great value for the price! We were looking for an overnight stop-over prior to a flight the next morning. I booked online and was very pleasantly surprised with our visit. The bed was comfortable,[More] the room clean. We at at the sports bar in the hotel and were grateful to be able to have a beer and food without having to venture out again. Would definitely stay again. Took one star off on furniture in the room only because the headboard was a little worn, almost like it had burn marks in it, however there was no odor in the room at all. Very minor.[Less]
Stay At HI Express
Hotel was clean, had everything I needed and the staff was nice.[Less]
Check in was a breeze, front desk staff went above and beyond, room was excellent, slept like a baby. breakfast was great. lots of choices and food was hot and fresh. check out was smooth. great[More] place, stayed 2 nights[Less]
F & C @ Walnut Creek, CA.
By Fireman Frank
Best staff of the 17 Holiday Inn Express's we stayed at on our recent Pacific Coast travels. Jordan and day manager, Kasher, couldn't have been more accommodating and nice. Good mattress (very[More] important!), clean facility with everything you could want.
Close to Public Transportation (BART) so you didn't have to fight San Francisco traffic (crazy).[Less]
Very competent staff.
The staff is very competent and kind (reception desk, concierge,...), the room is definitively comfortable - specially the bed - with an astonishing view on the city and the bay, the location of the[More] hotel is perfect.[Less]
Great Housekeeping Staff!
When I forgot a couple of expensive shirts in the closet, housekeeping found them and sent them Fed Ex... and mended a loose button on one of the shirts! Now that was service above and beyond and[More] most appreciated![Less]
Intercontinental SF - in crisis !
as good located as before, in the same beautiful building with nice lobby and allowing the great view on the SF bay. But i feel some stagnation in promoting and perspective of progress in hotel[More] service. not any ideas to support, reward loyal clients and encourage the to stay with them again.[Less]