Great stay but...
This hotel was comfortable and really met our needs well. The front desk staff, cleaning crew and breakfast workers were friendly and helpful!
I had issues/questions about my bill and have tried
numerous times to get answers from management. I booked and intended to pay for 3 rooms, but they billed our son for one room ( he gave them his card for incidentals). I had given them my card for payment and wanted to confirm I won't be double charged.
Ive called about four times and spoke with manger Howard once. I was assured I would get a call back, but here it is a week later and still no call.
I did figure out how to look at my bill and answered my own questions. I don't know why my son got billed and they haven't offered any apology for the mistake. I am disappointed! [Less]