Thank goodness for the staff of the Seminole Holiday Inn Express and Suites for helping me and my family out by giving us shelter and a very quality stay due to the impact of Hurricane Irma. I had to
evacuate from my home and go to a family member’s house about two hours away. After being there for 3 days (with no power), I came back to my home - and like everyone else in the area - we had no electrical power either and also suffered some damage. Every hotel within a two hour drive was booked solid as well. I went to the hotel in person to see if they could find us a room and what I saw impressed me. The front desk staff was working very hard under great stress trying to take care of a fully booked hotel with people who were displaced, had damaged homes or like me were forced to evacuate. Their phone was constantly ringing with people seeking a room and they were treated with both respect and sympathy by those manning the desk. The maids were working overtime to keep the rooms fresh and clean while the dining room staff did their very best to feed and make happy all of the hotel’s guests. Of course they had no room for me, but they treated me with courtesy and respect nonetheless. Two days later I was able to finally get into the hotel and enjoyed a shower, a great AC cooled room and a wonderful bed. I slept for 10 hours…having had little quality sleep in my home with no AC or power with the humidity always over 80% and temps ranging from the low 90s to about mid 80s over the previous five days.
Of all the wonderful people who worked at this hotel, “Parker” at the front desk stands out as a true hero and is clearly a totally dedicated employee. This young LEADER should be promoted as soon as possible. IHG should capitalize on his clear potential and place him in positions of increased responsibility and groom him for rapid promotions.
All in all, I am proud to be a member of the IHG club and it was employees like Parker and others at this hotel that has reaffirmed my choice to be part of the Priority Club to be a wise decision. Well done and thank you! [Less]