I was impressed the minute I walked into the lobby of this Holiday Inn! Right in front of the desk was a welcome sign with the first names of all the arriving reward members. What a way to feel
welcomed! Then at the front desk, Raquel (wearing a trainee name tag) welcomed me immediately noting my member status and thanking me for choosing Holiday Inn. What a great training she is receiving! Having been a manager of several hotel "brands" I know the importance of brand recognition. I'm finding that Holiday Inn does a great job.
So, from the first step in the hotel to the check out everything was great! I will return to this property- and I travel to this area often! Glad I found a hotel and a brand that I can count on!! [Less]