I stayed in this hotel for 3 nights because my company hosting a small conference there. The conference staff was wonderful, and I will definitely request Hortencia in the future.
I stayed at
this property a couple of months ago, and my room then was not in the tower. This time, I was placed in a tower room, which was not as nice as my former pool-facing room, but it was still adequate for my needs.
I have two suggestions for improvement (neither item was important enough to be considered a complaint).
1. As a group, we were waiting for the shuttle to go to Disney Springs. I asked the concierge if we needed to let someone know, or just keep an eye out for it. He told us just to watch for it. When I saw a bus pulling in with "Disney Springs" on the marquee, we hustled outside. There was no bus in front of the hotel, so we asked the valet staff if we missed it, and they both said they hadn't seen it (although it was less than one minute between the time I saw it pulling into the driveway, and the point when I asked where the shuttle was). No one at any point mentioned that we needed to stand in a certain place to catch the shuttle, but I believe that there is a specific spot to stand in and the shuttle drove off without us since we were not in that specific spot. Not too big of a deal, but we had to fetch 2 Ubers to get our group to dinner.
2. My team met at the bar after our business functions were over on two separate evenings. Each evening, we had a different female bartender. Neither bartender knew what champagne or prosecco were. One of the bartenders poured me a glass of sparkling cider, and then when I explained to her the difference she told me that she didn't have any champagne or equivalent. I had to repeat "champagne or prosecco" multiple times to the second bartender while she told me that she didn't understand what I wanted. Eventually, another staff member came over and pointed it out to her in the refrigerator. It just seemed odd that two different bartenders did not know what champagne was. It's not like I asked for a complicated mixed drink.
Neither of these items would prevent me from staying here again, but I think that service could be improved by adding some informational training for the staff. [Less]