Hurricane Matthew had passed near the area on Saturday. On Wednesday I made an online reservation for that night. A short time later, I got a call from a gentleman at the hotel who began questioning
the reason for my stay and what my business was. The line of questioning caught me off guard so I asked if there was a problem with my reservation.
He proceeded to tell me that he was trying to help the community and he wanted me to cancel my reservation. He said by taking the room I was denying a utility crew a place to stay for the night. At this point I felt awkward and little guilty but I informed him that I was scheduled to install new equipment for a customer the following day and couldn't reschedule. He then wanted to know what the equipment was and who it was for. I answered with a vague response but quite frankly it was none of his business.
I feel that there should be better guidelines for the staff after an emergency, especially when there are available rooms online. If the rooms are for utility crews only, then IHG should have posted no vacancies like other hotels in the area. No one should have called to try to guilt me out of a room.
Otherwise, the front desk staff was excellent and I had an enjoyable stay. [Less]