Nice, friendly check-in. There was even an Asian breakfast, which I didn't try but it looked good.[Less]
Comfortable bed and great Service
Staff at the hotel was very friendly and provided great recommendations for places to visit in Chicago ![Less]
All around great experience.
From the front desk clerks to the breakfast preparing crew, everything was very good. The room was clean and fully stocked with towels, soaps, etc. If there was a negative, it would be the wi-fi[More] speed.[Less]
Trip Thru Illinois
Great Bed, Friendly Staff, Good Breakfast, Clean, Easy on Easy off highway, Nice Area with plenty of stores[Less]
The staff was amazing. Paula in housekeeping was amazing at having our rooms cleaned.[Less]
BEST HOLIDAY INN I EVER STAYED AT.. .
My Wife and I stayed over the weekend of 6-24-17 and had a great time staying here. From the people working the front desk (Ashley and Jocelyn) to Rick the (houseman) to your operations manager Danny[More] and to your breakfast staff you all should be complemented for a great job well done. The people at this location truly represent the company of Holiday Inn.I traveled many days with my company and stayed at several locations but this place well exceeded all the other locations. Thanks again to the staff in making a great stay for my Wife and I.
RCP FROM PALOS HILLS.[Less]
Attended Central States Bridge Tournament. Four year in a row, the site is great.[Less]
Night Before the Move
Our house being empty and truck being loaded we chose to stay the night at the Crystal Lake Holiday Inn. Our family also included our late 18yr old dog. Upon arriving an employee in a company van[More] acknowledged him and wanted to pet him. This genuine sense of hospitality was just the beginning of a great night experience prior to a stressful day of driving. The Front End staff were very receptive to us and got us set up for our room very efficiently. Being late in the evening we were welcomed by clean rooms and soft comfortable beds. The A/C was set to a very relaxing 70 degrees and we just unloaded the days worries and set to a quiet nights rest. The next morning we were delighted to enjoy a delicious breakfast in the dining room and had a hard working server provide us with caring and detailed service. Upon leaving the check out process was simple, just drop off the key card at the front desk and thank them for the great experience.[Less]
what a beautiful hotel
i walked in the hotel and was truly impressed with the layout,, probably one of the best layouts of any IHG brand,[Less]